Pre-sale
Customer Intention
Communicate cooperation plans with new customers and assess development feasibility with existing customers.
Preliminary confirmation
Identify customer needs, including market, functions, environment, sales area, certification, development cycle, quality, performance, appearance, installation, testing, special parts/processes, and packaging, and receive relevant information.
Project Evaluation
Draw product sketches, conduct technical feasibility assessments and risk analysis, and preliminarily determine materials, processes, equipment, and costs.
Confirmation
Provide design plans, negotiate modifications, form and provide quotations, and confirm or stop development after consultation with customers.
Sale-in
Project Establishment
Form an APQP project team to start special product customization development.
Project Planning
Develop a “Project Plan” based on customer needs, outlining project stages, tasks, responsibilities, and timelines. Create a Product Design and Development Input List” to set development goals, including specifications, boundary requirements, labeling, packaging, design alternatives, risk assessment, and compliance goals.
Project Confirmation
Follow the APQP process for development, inspection, testing, and sampling. Obtain customer confirmation and proceed to mass production, including trial production process design and preparation of process and control documents.
After-sale
Production &Quality Monitoring
Manage orders, track plans and delivery, conduct quality monitoring, analyze and improve quality issues, optimize processes, and enhance production efficiency.
Client Feedback
Frequently communicate with customers, implement their feedback, handle complaints, enhance satisfaction, and improve product quality.
Continuous Improvement
Improve product stability, reduce variation, seek improvement opportunities, and continuously enhance product and service quality.